Why India’s Justice Ecosystem Needs Technology Built Around People, Processes and Accountability: Mansi Omar, Jupitice Justice Technologies

In an interview with Tech Achieve Media, Mansi Omar, Co-Founder and Chief Strategy Officer of Jupitice Justice Technologies, discusses the evolving needs of India's justice ecosystem. She highlights that beyond technology availability, critical gaps include language access, where litigants must understand notices and updates, and the need to redesign processes for digital use rather than merely digitizing paper workflows. Institutions like courts and regulators have diverse requirements, so technology must accommodate their specific rules and procedures. Jupitice's approach involves standardizing the underlying technology while allowing institutions to configure their own rules, roles, and workflows, as seen in their work with entities like the Rajasthan High Court. The platform has scaled to over 23 million case journeys across 180+ institutions, validating its model. Omar stresses that AI should be assistive, not decision-making, with safeguards for accountability, aligning with principles like those in the Supreme Court's draft AI regulations. She anticipates AI integration into core processes, expanding adoption beyond courts to regulators and enterprises. Jupitice aims to build coherent infrastructure by starting with processes and using common capabilities to create an institutional operating system, rather than a collection of features.

(Source：Tech Achieve Media)