Docusign Launches AI Assistant and Agents for Agreement Workflows

Docusign has unveiled new AI-powered assistants and autonomous agents designed to automate agreement workflows and improve how businesses manage contracts, approvals, and operational processes. Announced at the company's Momentum conference, the new capabilities expand Docusign's Intelligent Agreement Management (IAM) platform with conversational AI tools that help organizations move agreements from drafting to execution more efficiently. The company states that businesses continue to manage agreement workflows across fragmented systems, email, and manual review processes, resulting in delays across sales, hiring, procurement, and partnership operations. Docusign's new AI assistant and agent framework is designed to transform agreements from static records into intelligent operational workflows capable of supporting decision-making and process automation. At the center of the launch is Iris, Docusign's AI engine for agreements, which enables teams to ask natural language questions, surface obligations and contract terms, automate reviews, and trigger workflows directly from agreement data. The new AI agents can review agreements against company standards, suggest edits automatically, trigger approval workflows, monitor contracts for obligations and risks, manage renewals and next-step actions, and support custom agreement workflows through Agent Studio. The IAM platform also introduces expanded integrations designed to connect agreement workflows across enterprise systems and AI ecosystems, including Microsoft Copilot, Salesforce, SAP, Slack, Coupa, OpenAI ChatGPT, Anthropic Claude, and Gemini. Docusign also announced partnerships with legal AI platforms, including Harvey, Legora, and Thomson Reuters CoCounsel, to extend AI-powered contract review and legal workflow capabilities. The company also introduced role-specific IAM capabilities for HR, Sales, and Customer Experience, such as automating team member agreement workflows and onboarding, embedding agreement generation directly into CRM environments, and converting static PDF forms into interactive digital workflows. Docusign states that approximately 40,000 customers are already using its Intelligent Agreement Management platform globally and cites a Deloitte report stating that organizations using AI-driven agreement workflows via end-to-end agreement platforms achieve nearly 30% higher ROI than those without such systems.

(Source：Cxmtoday｜where Technology Powers Customer Experien)