Did CDcare’s recovery agent show up at a customer’s home and lie to his landlord? - Technext
CDcare is accused of using aggressive debt recovery tactics, including a home visit, disclosing a customer’s debt to third parties, and misrepresenting communication history.Summary
A CDcare customer, Moses, experienced a concerning debt recovery attempt when an agent visited his home and allegedly lied to his landlord about his payment history. Despite Moses having a three-year history with CDcare and actively communicating about a delayed payment, the agent visited without prior notice, shared Moses’s personal information (including his NIN) with the landlord and neighbors, and falsely claimed Moses had been unresponsive.
CDcare’s terms and conditions do not authorize disclosing customer debt to third parties or sharing sensitive personal data. While CDcare acknowledges the visit, it denies disclosing financial information and claims the agent only identified himself to the landlord. However, this contradicts Moses’s account and statements from witnesses.
The case raises concerns about data privacy under the Nigeria Data Protection Act 2023 and consumer protection under the Federal Competition and Consumer Protection Act 2018. Moses has filed complaints with the NDPC and retained legal counsel, even though he ultimately paid the outstanding balance, emphasizing that the issue is about CDcare’s conduct rather than a payment default.
(Source：Technext24)