Docusign launches AI tools for in-house legal teams

Docusign has expanded its Intelligent Agreement Management platform with new artificial intelligence tools and partnerships designed for in-house legal teams. The update includes an AI assistant and software agents built on its Iris AI engine, along with integrations with Harvey, Legora, and CoCounsel Legal by Thomson Reuters. These tools aim to address the fragmentation of contract work across email, PDF files, and separate software products by moving more of the workflow into a single process. The new assistant and agents can draw on information from previous negotiations and internal policies to suggest next steps and handle parts of the workflow. Legal teams can analyze and redline agreements through a conversational interface with citations, while agents can be launched from a chat prompt or run in the background. Docusign is also introducing Agent Studio, a workspace for building and testing custom agents for agreement standardization and automation. The company emphasizes that human oversight remains in place where required, which is important for legal teams under pressure to work faster without losing control of risk, approvals, and record-keeping. Allan Thygesen, CEO of Docusign, stated that the company's approach ties legal AI more closely to contract systems, providing dynamic context across agreements and intelligent workflows. A central part of the announcement is Docusign's effort to position its platform as a connecting layer for legal and business software. Its open platform is intended to let specialist legal AI products plug into agreement workflows rather than operate as stand-alone tools. Docusign also said its platform can connect with large language models and workplace software through MCP, naming Anthropic Claude, OpenAI ChatGPT, Microsoft Copilot, Salesforce, and Slack among the systems that can link to its services. Docusign cited Deloitte research to support its argument for embedding AI directly in agreement workflows, noting that organizations using agentic workflows with an end-to-end agreement platform are seeing nearly 30% higher return on investment than those that do not. The launch also underlines Docusign's push beyond its long-standing identity in e-signature, describing its direction as a move from electronic signing to a broader agreement management platform that acts on contract data as well as storing it. Docusign said its assistant and agents are intended to help legal teams review, negotiate, and move agreements forward more quickly while keeping business stakeholders updated on progress. The company noted that more than 1.8 million customers and over a billion users in more than 180 countries use its products.

(Source：It Brief Australia)