The AI Superfans Companies Count On to Convert the Skeptics | World News
Companies use internal AI champions to overcome employee resistance and boost adoption, with programs at firms like Ropes & Gray, Citigroup, and Mars.Summary
The article explains how companies are turning to internal AI champions—employees who embrace new tools—to persuade skeptical coworkers and accelerate adoption. Despite heavy investment in AI, many workers distrust or lack skills, so firms create champion programs that give volunteers early access, training, and a platform to demonstrate real‑world benefits. Examples include Ropes & Gray’s Harvey chatbot, Citigroup’s Citi Stylus Workspaces, and Mars Snacking’s AI initiatives, all of which report significant increases in daily usage after champion outreach. The piece highlights that personal, one‑on‑one conversations and concrete use‑case demos are more effective than group sessions, and that the best champions are curious, communicative individuals rather than the most technical staff.
(Source：Hindustan Times)